All of the products tellbigo provides are brand new and high quality. Our QC test every single product carefully before shipping.
Three "R" ---- Return, Replace and
1. First of all, we need to state that return and refund are unacceptable if there is no quality problem with the item you receive.
2. If the item is defective or gets broken within 1 week after delivery, and there is no any artificial damage, replace or refund are both acceptable. If refund, tellbigo will only refund you the product cost without the freight.
1. If you encounter any product problems, please contact us through email or live chat with detailed description and photos or videos if needed. We will offer you solution if there is.
2. If the solution we suggest doesn't work, you may need to send the item back to us.
3. You will receive a Return Authorization file from us, please follow the instruction to do the returning.
4. After receiving the returned product, we will let you know. Replacements or repaired products are normally shipped via air mail.
1. Except for emergency, please choose local post service or EMS to return the goods, and please declare low value.
2. If customer rejects the goods with no reason, we will not return the shipping cost. If shipped via DHL, which will cause a lot to return, we will have to ask them to destroy.