1. delivery time
－the delivery time depends on the shipping method and country you chose when check out. Please refer to the shipping table as below for average delivery time
For different continents.
－for detailed delivery time of your country , you will see it when choosing the shipping method during the checkout process.
－standard and express delivery services are available for most of countries. Once you entered the shipping address, you can choose the available delivery services.
－shipping cost will be calculated automatically at the checkout page when both the destination and delivery service are selected.
－you can check the expected delivery date on your account after your package is shipped.
- if some of the items are out of stock in your order, and we want to make the package arrived earlier. In this case, we will split your order and sent the available item(s) firstly and your sub-order will be shipped for free. It may take a few days longer for your sub-order to arrive.
2. delivery notes
－expedited shipping method can not deliver to p.o box addresses. For expedited shipping service, if the package does not arrive or is signed by others,
Please contact us within 1 months of shipment，our representative of customer service will get back to you to offer solution within 24-48 hours, overdue requests may not be processed.
－the estimated delivery time (does not include weekends or public holidays) is from the date that your parcel was shipped.
－your parcel will be shipped with the most suitable carrier depends on size and weight. Parcels will be delivered at working days and working hours,
Please offer an available address where someone can accept it as signature may be required.
－once your parcel arrived in your country, it will be passed to an internal postal service according to standard delivery procedures.
－if you are not in when parcel arrives, the carrier will leave a card telling you where parcel is.it might be left in a safe place or there will be details on how to pick it up or rearrange delivery.
3. for undelivered solution
－parcels may take longer due to invalid address, customs clearance procedures or other causes which cannot be foreseen or avoided such as war, flood, typhoon, storm, earthquake, severe weather conditions, then delivery will be postponed. In the event of such delays, a proper solution will be worked out by tellbigo to decrease your lose.
－tellbigo does not ship to south sudan, syrian, yemen, or crimea.
－other shipping methods except expedited shipping service, please contact us within 3 months of shipment if the package does not arrive on time, our representative of
Customer service will get back to you to offer solution within 24-48 hours, overdue requests may not be processed.